Housekeeping Manager, Cook, Bell Attendant

Essential Duties and Responsibilities include the following.  Other duties may be assigned. 

Assist in analyzing market trends, competitor pricing, and demand to optimize room rates and maximize revenue.

Collaborate with the Director of Revenue & Reservations to implement promotional campaigns, as well as additional marketing strategies.

Assist with pricing adjustments across multiple channels: SMS, Sabre, Inntopia, Airbnb, VRBO

Perform Daily/Weekly/Monthly revenue reporting.

Perform inventory analysis, as often as necessary as demand dictates.

Effectively multi-task with reservations and revenue duties, while maintaining accuracy.

Ability to act as a sales agent for the hotel and actively sell the property.

Responsible for entering and maintaining accurate reservations into the computer system.

Prepare arrival list daily.  Make sure guests needs have been met.

Process advance deposits and follow up on final payments.

Maintain working knowledge of all packages and rates offered.

Understand the cancellation policy and procedures for crediting/holding over money.

Understand group blocking, cut-off dates, and entering rooming lists.

Have a working knowledge of the Front Desk and how it relates to reservations.

Always maintain a clean and neat appearance in your grooming, as well as your work area.

Work in a cooperative work environment, which focuses on trusting relationships, ethics, dignity, maximum productivity and team member morale.

Qualifications

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Successful candidates will be able to multi-task between reservations and revenue responsibilities.

Education/Experience:

Two years certificate from college or technical school; or six to twelve months related experience and/or training; or equivalent combination of education and experience.

Language Ability:

Ability to read and interpret documents and effectively summarize and disseminate information. Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Office Products including Word, Excel and Outlook, Microsoft Explorer internet software and Springer Miller Rooms Inventory System database software.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Certificates and Licenses:

No certifications needed.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually quiet.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand, walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include Close vision and Ability to adjust focus.